Refund & Re-Issue Policy (Flights & Hotels)

1. Refund Policy

   • Refund eligibility depends on the airline/hotel’s policy.
   • Non-refundable fares cannot be refunded.
   • Refund processing time: 7–21 working days (depends on airline/payment gateway).
   • Service charge/processing fee may apply.

2. Re-Issue Policy

   • Ticket re-issue or date change is subject to airline rules.
   • Fare difference + airline penalty + SkyFlix service charge will apply.
   • Customers must request re-issue at least 48 hours before departure.

3. Cancellations by Customer

   • Cancellation requests must be sent tosupport@skyflixbd.com.
   • Charges vary depending on airline/hotel policy.

4. Cancellations by Airline/Hotel

   • If an airline/hotel cancels the service, refunds or re-bookings will be processed as per their policy.

📧 For refund/re-issue requests, contact: refund@skyflixbd.com